Refund Policy

In accordance with article L221-28 13° of the French Consumer Code, all sales made on cutdrop.io are final and may not be refunded, exchanged, or withdrawn, provided the three following conditions are met:

1. the performance of the contract (immediate delivery of the downloadable digital content) has begun,
2. the customer has expressly consented to this immediate performance at the time of ordering,
3. the customer has acknowledged waiving their right of withdrawal.

This consent is systematically collected at the moment the order is placed, via a dedicated checkbox that the customer must mandatorily tick to validate their order.

Each purchase grants:

• 5 downloads per file
• valid for 30 days from the purchase date

After this period, access to the file expires automatically. For any justified request for extension or reactivation, contact support@cutdrop.io.

If you encounter a technical issue preventing you from downloading or using a properly paid product, contact our support at support@cutdrop.io, specifying your order number and the precise nature of the issue. We commit to respond within 48 business hours.

If the issue is confirmed and attributable to a defect in the product itself (and not to misuse, an incompatible software, or an incorrect configuration of your system), we will, depending on the case:

• provide a new download link,
• replace the defective product,
• or, exceptionally, refund the affected product.

Independently of this policy, you benefit from:

• the legal warranty of conformity (articles L217-3 and following of the French Consumer Code),
• the warranty against hidden defects (articles 1641 and following of the French Civil Code),

under the conditions and limits provided by law. For any claim under these warranties, contact support@cutdrop.io.

In case of a dispute that could not be resolved amicably directly with our customer service, you may have free recourse to a consumer mediator in accordance with article L612-1 of the French Consumer Code:

[À COMPLÉTER — Nom du médiateur agréé + URL]

You may also use the European Online Dispute Resolution (ODR) platform provided by the European Commission: https://ec.europa.eu/consumers/odr

Any purchase-related inquiry must be sent to support@cutdrop.io with your order number.